FAQs

A collection of the most common questions

Agencies Ask.

Subscriptions & Workflow

You select a plan based on your monthly website volume.We handle all design adjustments, development, hosting, maintenance, and support. Everything is managed through Trello for transparency and tracking.

Yes. You can pause for one billing cycle if your agency has no projects for the month.

Yes. Changes can be made at the start of any new billing cycle.

No. Each plan is capacity-based to ensure consistent workflow and fast delivery.

Yes. Annual plans come with two free months and priority onboarding.

Delivery & Production

Delivery times depend on your plan:

  • Starter: 10 days

  • Pro: 5 days

  • Elite: 5 days
    WooCommerce delivery time varies by plan.

We use premium themes and tailor them to the brand. If the agency provides designs, we implement them.
Yes. We use premium themes and tailor them to the brand. if Figma design is provided then we convert approved Figma designs into fully functional WordPress websites.

Yes

Yes. All plans support landing page creation as part of your monthly website allotment.
Urgent projects can be handled based on availability and are quoted separately.

E-Commerce & Stores

Product structure, checkout flow, payment gateways, shipping zones, email templates, and core store setup. No custom app logic or advanced integrations.
Yes. Product upload limits depend on plan tier.
Available as a custom add-on and quoted separately.

Maintenance & Support

Updates, security monitoring, backups, plugin maintenance, bug fixes, uptime checks (Elite), and minor content/design updates.

Text edits, image changes, layout spacing, section refinements, and plugin updates.

New pages, redesigns, custom features, integrations, or anything requiring new design or logic.
Quoted separately.

  • Starter: 48h

  • Pro: 24h

  • Elite: 8h (4h for critical issues)

No. Support hours are Monday–Friday, 1 PM – 5 PM.
WhatsApp support is included in the Elite plan.

Hosting & Technical

Yes. Hosting, SSL, and domain management are included in all plans.
Yes, but we recommend using our hosting for optimal performance and security and the payment will be upfront for the whole period.
Yes. Available upon request depending on the plan.
Yes. GA, GTM, Meta Pixel, and Microsoft Clarity can be installed upon request.

Ownership & Policies

You can own the website fully after the hosting, domain, used tools subscription ends.
Yes. Migration support is available as a paid service.
No. Tools, hosting, and development resources are allocated immediately.
Yes, except for licensed premium themes or plugins that are tied to our agency licenses.

Agency Collaboration

Yes. GulfTeks can operate fully behind your agency’s brand if needed upon request.
Yes. You control who has visibility on each board.
Yes
No, You handle the content writing and we handle the content/data entry
Additional websites can be added as one-off projects, billed separately.

Billing

PayPal

Yes, where applicable based on regional regulations.

Yes. Invoices are sent automatically each month.

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